Privacy Policy & SMS Terms and Conditions

 We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name
• Email address
• Telephone number, including mobile number
• Business name (if applicable)
• Property address or service location
• Any additional information submitted through contact forms, quote requests, scheduling forms, or direct communications
   

We may also automatically collect certain non-personal information, including IP address, browser type, device information, and website usage data through cookies or analytics technologies.

 The Company may use the information collected for the following purposes:

• To respond to inquiries, requests, or quote submissions
• To schedule, confirm, and manage appointments or services
• To provide customer support and operational communications
• To send transactional or service-related SMS messages where consent has been provided
• To send marketing or informational communications only where legally permitted and consent has been obtained
• To improve website functionality, services, and internal business operations
• To comply with applicable laws, regulations, or legal obligations
   

By providing your mobile phone number and affirmatively opting in, you consent to receive SMS text messages from The Window Films Company.

Messages may include, but are not limited to:

• Appointment reminders and confirmations
   
• Installation or service notifications
   
• Order or project updates
   
• Account-related or customer service messages
   

• Messaging frequency may vary.
   
• Message and data rates may apply.
   
• To opt out at any time, text STOP.
   
• For assistance, text HELP or visit our website at https://www.windowfilmsco.com.
   

SMS consent is not shared with third parties or affiliates.

 The Company does not sell, rent, or trade your personal information.

We may disclose personal information to trusted third-party service providers that perform services on our behalf, such as website hosting, customer relationship management systems, scheduling software, or communication platforms. Such disclosures are limited to what is reasonably necessary for business operations, and all service providers are contractually obligated to protect the confidentiality of your information.

SMS consent is not shared with third parties or affiliates under any circumstances.

We may also disclose information when required by law, court order, or governmental regulation.

Our service providers include GoDaddy (website and online booking), Pipedrive (customer relationship management), QuickBooks (accounting and invoicing), and Meta and Google (advertising and analytics). No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

 The Company implements commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and absolute security cannot be guaranteed. 

 The Website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. Users may disable cookies through their browser settings; however, certain features of the Website may not function properly as a result. 

We use the Meta Pixel and Google tags to measure our advertising and to show relevant ads to people who have visited our Website. You can accept or decline cookies using the banner on our Website. To control how ads are shown to you, visit Ad Preferences in your Facebook or Instagram settings, or adssettings.google.com.